Refund policy

We have a 14-day return policy, which means you have 14 days for us to receive your purchase back. 

Please note that you have 24 hours to cancel your custom wig order. After 24 hours, we assume you are happy with your purchase, and then we proceed to production.

Customers must measure their head circumference before making a custom wig order from our website. 

To be eligible for a return, ESPECIALLY FOR OUR READY MADE WIGS, your item must be in the same condition that you received it: uncut lace, unworn or unused, Curly unravelled, with tags, and in its original packaging. The product must not have been tried on or removed from the packaging

We are not responsible for balding caused by bleached knots. Customers are advised to request bleached knots services with full knowledge of the impact eventually. 

We are not responsible for damage to lace after the use of units. Customers must check that the lace of their unit is not damaged upon receipt. We are happy to replace damaged lace for a fee.

*All returns MUST pass the criteria above due to laws regulating wigs and hair product sales.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@tresjoliebeautylounge.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Return Address

448 Lodge Avenue 

Dagenham

RM9 4QS

You can always contact us for any return questions at orders@tresjoliebeautylounge.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund. 

Please note that we will not be responsible for the cost of returning your item to you should we reject your return for not following the rules stated above.

REFUND/EXCHANGE: We do not accept exchange/refund for a custom wig made with the customer's specific request. Our refund/exchange only covers what we have on our website.